The Product Specialist develops, maintains, and interacts with a broad scope of new and existing customers and clientele within the department to increase sales of products and services. The Product Specialist performs activities associated with selling, ordering, and overall management of a specialized department that requires knowledge of a specialized nature.
Essential Job Functions
Every effort has been made to make the job description as complete as possible. However, it in no way states or implies that these are the only duties that will be required to be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.
Ensure that each client receives outstanding service by providing a client friendly environment which includes greeting and acknowledging clients, maintaining outstanding standards, solid product knowledge and all other components of customer service.
Provide product knowledge to customers through the features, values, and benefits of each product
Showroom Product Knowledge & ability to assist other department colleagues to provide additional items or services for customers
Recommends campaigns based on divisional product to the Sales Development team
Identifying leads, managing prospects, and acquiring new business
Assist homeowner and/or trade with design needs based on the individual project products and required application
Complete scheduled and cold call prospecting activities to establish first and follow-up appointments with customer decision makers
Participates in daily, weekly, monthly and annual planning processes as appropriate
Oversight of divisional organization and display, to ensure product circulation and analyzing displays to include new or popular products are present in coordination with the Product Team and Showroom Manager
Reviewing and analyzing trends to make recommendations to the product team
Manages client relations with Builders, Designers, and Architects for the division
Understanding/Reading Architectural Plans
Creating estimates for materials and install & meeting bid deadlines; completing Take-Offs via EE Platform
Tracking and maintaining job opportunities via Salesforce
Using Computer Programs to include: Outlook, Salesforce, and other programs specified to each department
Maintaining up-to-date knowledge of current trends, markets, and product lines
Following up with customers for A/R
Working closely with accounting and informing accounting on status of projects for correct invoicing
Participating in local activities as required (i.e. Home Show, Parade of Homes, others)
Participating in own professional development
Other duties as assigned by management
Maintains a safe work environment and notifies the appropriate parties of any safety or maintenance issues that need to be addressed.
Notifies the HR Manager of any work-related incidences to ensure that proper safety procedures are followed.
Additional Job Functions
Participating in opening and closing procedures to include use of the alarm system
Answering phones and directing calls appropriately
Ordering and labeling samples
Keeping showroom and sample towers organized
Performs related duties as required
This position has no direct supervisory responsibilities, but does serve as a coach and mentor for new Product Specialists within the department.
This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, etc. Primarily inside in well-lighted, well-ventilated areas, but can at times be outside in external environments.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is a sedentary role; however, lifting of approximately 25 pounds with occasional lifting of small objects and samples; sitting, standing, walking, talking, hearing, and finger dexterity.
Position Type/Expected Hours of Work
This is a full-time position. Hours of work are Monday through Friday; 9:00 a.m. to 5:00 p.m., 40 hours per week. Overtime may be requested occasionally
Travel is primarily local, up to 1 hour driving distance during the business day, although some out-of-the-area and overnight travel may be expected. Must have reliable transportation and a clean driving record, per insurance eligibility requirements.
A high school diploma or equivalent is required, bachelor’s degree in Business, Marketing or Design preferred
Minimum of 2 years’ sales experience, required
Experience within the building, design, or architecture industry preferred
Knowledge of product areas and lines, preferred
Must be proficient in Math and English
Clean driving record, able to meet insurability qualifications
Earth Elements, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Earth Elements complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Earth Elements expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Earth Elements’ employees to perform their job duties may result in discipline up to and including discharge.
I have read/reviewed the job description for the position of Product Specialist and I acknowledge that all items are essentials to the job, understand what the job demands, and agree that I am able to perform the essential functions of the job with or without reasonable accommodation.
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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.Answering phones and directing calls appropriately. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, etc. Primarily inside in well-lighted, well-ventilated areas, but can at times be outside in external environments. In addition to federal law requirements, Earth Elements complies with applicable state and local laws governing...